Terms & Conditions

Terms & Conditions

This website, www.completeofficechairs.co.uk, is the property of Complete Office Furniture (UK) Ltd T/a Complete Group (“Complete Group”). The following terms and conditions regulate the use of this website and by entering the site and/or placing an order, you are accepting the foregoing terms and conditions.

If you do not accept these terms and conditions, you will not be authorised to use or access our website.

It is important, before placing any order, that if you have any questions relating to these terms and conditions please contact our Sales Department by e-mail, or call us on 01622 758 027.


Using our Website

You agree that the use of this Website will be in accordance with the foregoing conditions and any orders placed by you must be placed strictly in accordance with these conditions.


Product Warranty

All products are covered by a 12 month manufacturer’s guarantee. Goods which are subject to “fair wear and tear” are not covered by this warranty. These will include, amongst others, fabrics etc. We reserve the right, at our sole discretion, to repair or replace, any product which has become defective, under proper use, within the period of the manufacturer’s guarantee. Provided that:

  • You notify us, in writing, of the claimed defects immediately on their appearance; and

  • we are satisfied that the defects arise solely from faulty design (other than a design made, furnished or specified by you), materials or workmanship; and

  • the products claimed to be defective are returned to us initially at your expense.

  • This section will not apply to normal wear and tear.


The repaired or replacement products will be re-delivered to the original place of delivery.


Complete Group accepts no liability for any consequential damage, cost or expense occurred whatsoever, which arise out of the use of of goods supplied by us.


Price and payment

The prices for the supply of goods and services are as displayed on the website or as quoted to you by our sales department. All prices quoted are exclusive of vat.

We take payment from your card (or by Paypal) at the time we receive your order, subject to the necessary fraud/ security checks.

Goods are subject to availability. In the event that we are unable to supply the goods ordered , we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.


Complete Group retains title to the goods until full payment has been received.



  • Goods that are shown as in stock will normally be delivered within five working days. Most goods however are made to order and can take up to 6 weeks, unless otherwise stated.

  • All parcels will be delivered by carrier and will require a signature on delivery. If you are out when the carrier attempts to deliver your parcel, they will leave a card, with a contact number, for you to arrange a new delivery date. Where the parcel is small, we may use Royal Mail and this delivery may not require a signature.

  • Deliveries are made Monday to Friday.

  • We will make every effort to deliver products within the estimated timescales. However delays are occasionally inevitable due to unforeseen factors or events outside our control, for example extreme weather, a flood or fire. www.completeofficechairs.co.uk shall be under no liability for any delay or failure to deliver the products within estimated timescales.

  • Risk of loss and damage of products passes to you on the date when the products are delivered to you.

  • All discrepancies or damages must be notified to us within 24 hours from receipt of goods.

  • Time for delivery shall not be of the essence of the contract and we will not accept any loss, costs, damages, charges, or expenses caused directly or indirectly as a result of any delay in the delivery of the goods.


We are only able to make deliveries to mainland areas of England, Scotland and Wales.


Acknowledgement and acceptance of your order

We will notify you by email, as soon as possible, to acknowledge your order. Please note that this, acknowledgement. Is not an order confirmation or order acceptance from Complete Group. Our acceptance of your order will take place upon dispatch of the goods ordered.


Returns policy and procedure

Delivery discrepancies must be reported within 24 hours of receipt. On arrival, if packaging appears damaged, please ensure that this is marked on the delivery note before you sign.

Due to the nature of the majority of our products, please telephone us to discuss any returns issues within 14 days of delivery date. Refunds will not be processed unless the goods returned are packaged in their original packaging and are in a new and unused condition. The buyer shall unless otherwise stated be responsible for the cost of the return carriage of all goods returned which shall be at the risk of the buyer until receipt of the goods to Complete Office Chairs. Proof of return delivery will remain with the buyer.

Unfortunately, made to order products cannot be returned.

All products on our website are made to the clients specification.


Online Shopping

We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise. Fabric samples are available if requested. Because of the bespoke nature of the majority of our products, returns cannot be accepted unless you believe there is a manufacturing defect.

We will not be liable, if for any reason our website is unavailable at any time or for any period.


Purchase of products online

The following steps are required to create the contract between you and us are as follows:


  • You place the order for your products on the Website at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.

  • We will send to you an order acknowledgement email detailing the goods ordered.

  • Order acceptance and the creation of a contract between us will take place when full payment is received from you unless we have notified you that we do not accept your order.


Non-Acceptance of an order

Non-acceptance of an order may be a result of either our inability to obtain authorisation for your payment or the identification of a pricing or product description error.

The property in the product shall not pass to you until we have received the payment of the

price (and any other sums that are due or owing to us) in full, and when delivery has been


Payment for the products shall normally be made by Paypal. If you wish to pay by any other method please contact us by email or calling us on 01622 758 027.

All amounts stated are exclusive of VAT and/or any other applicable taxes or levy, which will

be charged in addition at the rate in force at the date any payment is required from you.


Contract cancellation under the Distance Selling Regulations (these do not apply if you buy in the course of a business or if the product has been ordered to your specification)

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive the products.

If you wish to exercise your right to cancel this contract after your order has already been despatched, we will refund the original purchase price and delivery charge, provided that you have notified us in writing no later than 7 working days after the day on which you receive the products, and that you have taken reasonable care of the products and not used them.

You will be responsible for the cost of returning the product.

These regulations will only apply to those products which we specify as stock items.



We will do our utmost to protect your personal privacy. You can access our website home page and browse our site without disclosing personal data. Your privacy is important to use and, as such, we will treat all your Personal Information as confidential. We will keep it secure and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.

We may use cookies wherever necessary to keep track of your current shopping session to personalise your experience and so that you may retrieve your shopping basket at any time.


Liability and Indemnity

We shall not be liable for any direct, special, incidental, indirect or consequential damages including loss of profit or loss of opportunity that result from the use of, or the inability to use, the material on this website or the performance of the product purchased through the website or the conduct of other users of this website, even if we have been advised of the possibility of such damages.

The www.completeofficechairs.co.uk website may also contain links to other websites, which are not operated by us. When you activate any of these you will leave our website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.

You agree to indemnify us and our agents and officers, directors and employees, immediately, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you.


Force majeure

We shall not have any liability under or be deemed to be in breach of any contract which may be entered into between us for any delays or failures in performance of the contract which result from circumstances beyond our reasonable control. If such circumstances arise we shall promptly notify you in writing when such circumstances cause a delay or failure in performance and when they cease to do so. If such circumstances continue for a continuous period of more than six months, either party may terminate the contract by written notice to the other party.



You may not assign, delegate, sub-contract, mortgage, charge or otherwise transfer any or all of your rights and obligations under a contract between without our prior written agreement. You may, however, assign and transfer all your rights and obligations under any contract which may be entered into between us to any person to which you transfer all of your business, provided that the assignee undertakes in writing to us to be bound by your obligations under the contract.


Exclusions of liability

Any disclaimers or exclusions of liability in these terms and conditions shall not apply to any damages or personal injury due to the negligence of Complete Group or any of its employees or agents. These disclaimers and exclusions shall be governed by and in accordance with law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable that provision shall be deemed severable and shall not affect the validitiy and enforceability of the remaining provisions.


Law and jurisdiction and language

This website, any content contained herein and any contract entered into will be governed by English law and shall be subject to the exclusive jurisdiction of the English courts to which the Parties submit. All contracts to be concluded in English.



COMPANY NAME: Complete Office Furniture (UK) LTD T/A Complete Office Chairs


REGISTERED OFFICE ADDRESS: Unit 4, Progress Industrial Estate, Bircholt Road, Parkwood, Maidstone, Kent, ME15 9YH.